Delivery and Inspection Policy

1. Delivery Method

Customers place orders through the company’s website and are responsible for the accuracy of the information provided. If there is a need to change the delivery or billing address, please contact the delivery service hotline.

For smooth delivery, please provide accurate address information. The service provider reserves the right to cancel orders if the information is unclear. Delivery fees: free or charged depending on the order and promotional program.

2. Delivery Time

Delivery time depends on the delivery service.

3. Responsibilities of the Carrier

• Obligations of the Carrier: Ensure timely and safe delivery and bear transportation costs (unless otherwise agreed).
• Rights of the Carrier: Verify the validity of the goods, refuse transportation if it does not match the agreed terms, and request payment of shipping fees.
• Obligations of the Customer: Provide necessary information and pay the shipping fees on time.
• Rights of the Customer: Request delivery to the correct address and time as agreed.

4. Product Inspection Policy

Customers can inspect the product upon receiving it. If the product does not match the order, please contact us to exchange it.

5. Handling Late Deliveries

If there is a delay, the delivery staff will notify the customer in advance. The customer can request the item to be returned to the warehouse if they no longer wish to receive it.

In case of force majeure (such as natural disasters, accidents, or transportation disruptions), we will make efforts to minimize wait times.

For urgent support, customers can contact:

• Phone: 0846015743
• Email: merchandise.tm@gmail.com

• Zalo: 0846015743 - ShopTimo
• Fanpage Facebook: https://www.facebook.com/timostore.official
• Instagram: https://www.instagram.com/timostore.official