1. Purpose of Collecting Personal Information

The data collected on the website timostore.vn includes: full name, email, phone number, and customer address. These are the required details for members to provide when requesting advice, purchasing products, or for us to contact and confirm with the customer on the website to ensure consumer rights.

Additionally, members are responsible for promptly notifying us of any unauthorized use, abuse, security violations, or the retention of registration names and passwords by third parties, so we can take appropriate action.

2. Scope of Information Use

We use the information provided by members to:

• Contact to confirm orders and deliver products upon receiving requests from members;
• Provide product information to customers upon their request;
• Send marketing emails, promotions related to products, and knowledge sharing;
• Send notifications about activities on the website;
• Contact and resolve issues with users in special cases;
• Provide information when requested by legal authorities, including prosecutors, courts, or police agencies related to any legal violations by customers.

3. Data Retention Period

Personal data of members will be stored until the admin requests its deletion. Otherwise, personal information will be securely stored on our servers.

4. Individuals or Organizations That May Have Access to Information

• The admin team will have access to the collected member information.
• Relevant authorities when required.

5. Address of the Information Collection and Management Unit

TIMOMERCH CO., LTD
Tax ID: 0317755465
412 Nguyễn Thị Minh Khai, Ward 05, District 3, Ho Chi Minh City, Vietnam
Hotline: (+84) 84 601 5743
Email: merchandise.tm@gmail.com

6. Methods and Tools for Consumers to Access and Edit Their Personal Data

Members have the right to review, update, adjust, or delete their personal information by contacting the website admin. Members may also submit complaints regarding the privacy policy, and the admin team will verify the details and take appropriate action based on the situation.

7. Mechanism for Receiving and Resolving Complaints from Consumers Regarding the Misuse of Personal Information or Its Use Outside the Scope of Notification

We commit to absolutely protecting members' personal information according to our privacy policy. The collection and use of each member’s information will only be done with their consent, except as required by law.
We do not use, transfer, provide, or disclose any member’s personal information to third parties without their permission. In the event that the server storing personal information is attacked by hackers resulting in data loss, we will notify the authorities for timely investigation and inform the members.

We ensure the security of all online transactions, including digital invoices and records. The management team requires individuals registering or purchasing to provide accurate personal information such as: full name, contact address, email, phone number, etc., and are responsible for the legality of this information. The admin team is not liable for or responsible for any complaints related to a member’s rights if the provided personal information is found to be inaccurate during initial registration.