Return and Exchange Policy

Exchange Timeframe
You can request an exchange or return within 05 days from the date of purchase, subject to the following conditions:

Product Exchange Conditions
To be eligible for an exchange, the product must meet the following requirements:

  • The product is not part of a sale or promotional offer.
  • The product is unused, with original tags, packaging, and no damage or stains.
  • All parts, accessories, and user manuals must be intact.
  • The product box and packaging must be in their original, undamaged condition.
  • The customer must retain the original purchase receipt.
Eligible for Exchange
  • Exchange due to product defects: If the product is damaged during shipping, please contact us immediately to arrange for a replacement.
  • Exchange due to incorrect product: If you received the wrong item, please contact us to exchange it for the correct product.

Not Eligible for Exchange
We do not accept exchanges for the following items:

  • Items purchased as part of a sale, discount, or promotion.
  • Used items given as customer gifts.
  • Products that do not meet the return conditions.
  • Products that you no longer like, do not fit, or no longer need.
Shipping Costs for Returns/Exchanges
  • If the item is defective or incorrect, we will cover the return shipping costs.
  • If the item is correctly delivered and in good condition, you will be responsible for the shipping costs for returns or exchanges.
Return/Exchange Location
Please carefully package the product and send it to:
Address: 412 Nguyễn Thị Minh Khai, Phường 5, Quận 3, Ho Chi Minh City.
We recommend using ViettelPost’s express delivery service for returns.

Thank you for shopping with us!

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