Return and Exchange Policy

Exchange Timeframe
You can request an exchange or return within 05 days from the date of purchase, subject to the following conditions:

Product Exchange Conditions
To be eligible for an exchange, the product must meet the following requirements:

  • The product is not part of a sale or promotional offer.
  • The product is unused, with original tags, packaging, and no damage or stains.
  • All parts, accessories, and user manuals must be intact.
  • The product box and packaging must be in their original, undamaged condition.
  • The customer must retain the original purchase receipt.
Eligible for Exchange
  • Exchange due to product defects: If the product is damaged during shipping, please contact us immediately to arrange for a replacement.
  • Exchange due to incorrect product: If you received the wrong item, please contact us to exchange it for the correct product.

Not Eligible for Exchange
We do not accept exchanges for the following items:

  • Items purchased as part of a sale, discount, or promotion.
  • Used items given as customer gifts.
  • Products that do not meet the return conditions.
  • Products that you no longer like, do not fit, or no longer need.
Shipping Costs for Returns/Exchanges
  • If the item is defective or incorrect, we will cover the return shipping costs.
  • If the item is correctly delivered and in good condition, you will be responsible for the shipping costs for returns or exchanges.
Return/Exchange Location
Please carefully package the product and send it to:
Address: 412 Nguyễn Thị Minh Khai, Phường 5, Quận 3, Ho Chi Minh City.
We recommend using ViettelPost’s express delivery service for returns.

Thank you for shopping with us!

Return and Exchange Policy

Exchange Timeframe
You can request an exchange or return within 05 days from the date of purchase, subject to the following conditions:

Product Exchange Conditions
To be eligible for an exchange, the product must meet the following requirements:

  • The product is not part of a sale or promotional offer.
  • The product is unused, with original tags, packaging, and no damage or stains.
  • All parts, accessories, and user manuals must be intact.
  • The product box and packaging must be in their original, undamaged condition.
  • The customer must retain the original purchase receipt.
Eligible for Exchange
  • Exchange due to product defects: If the product is damaged during shipping, please contact us immediately to arrange for a replacement.
  • Exchange due to incorrect product: If you received the wrong item, please contact us to exchange it for the correct product.

Not Eligible for Exchange
We do not accept exchanges for the following items:

  • Items purchased as part of a sale, discount, or promotion.
  • Used items given as customer gifts.
  • Products that do not meet the return conditions.
  • Products that you no longer like, do not fit, or no longer need.
Shipping Costs for Returns/Exchanges
  • If the item is defective or incorrect, we will cover the return shipping costs.
  • If the item is correctly delivered and in good condition, you will be responsible for the shipping costs for returns or exchanges.
Return/Exchange Location
Please carefully package the product and send it to:
Address: 412 Nguyễn Thị Minh Khai, Phường 5, Quận 3, Ho Chi Minh City.
We recommend using ViettelPost’s express delivery service for returns.

Thank you for shopping with us!

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