1. Order Confirmation and Processing

• After an order has been successfully placed, if you wish to change your selection, please contact us within 4 hours of placing the order to modify your order details. After this period, Timostore will confirm your order details, such as model, size, quantity, and delivery information, and you will no longer be able to change your order.

• Depending on the shipping status of your order, Timostore’s team will be flexible in supporting you with changes. Please contact us for timely assistance.

• After the order is confirmed, we will begin preparing and packaging your product:

  • If you need the items sooner, please contact Timostore for assistance.
  • We always strive to support you if you have a request for changes before the order is handed over to the courier service. For quick assistance, please contact us.

Note: Processing times may vary during peak periods.

• For available items, the standard processing time is 2-3 business days.
• For pre-orders, processing time will depend on the actual situation, and once the products are available, the standard processing time is 5-14 business days (depending on the product).
• For orders placed during weekends or holidays, processing time will be calculated on the next business day.

2. Shipping Information and Shipping Fees

• Timostore currently offers nationwide delivery.

• Shipping fees and delivery times depend on the courier company.

• The tracking number and shipping status will be updated via the email you provided during the purchase.

• If you need expedited shipping or wish to use a different shipping service, please contact Timostore for assistance.

• Please note that shipping fees may vary depending on special requests/services.

3. Taxes

Our prices include Value Added Tax (VAT).

4. Payment Methods

We accept the following payment methods:

• Bank transfer.
• Cash on delivery (COD).

Please note that each order only accepts one payment method, and you cannot change the payment method once the order has been confirmed.

5. Handling Defective Products

• Our goal is to ensure that every product reaches you in the best condition. If you receive a defective, damaged, or incorrect product, please contact our Customer Care team immediately.
• We are happy to exchange or replace defective products, damaged during shipping, or due to manufacturing defects. If the replacement product is of higher value, the customer will need to pay the price difference.
• Within 12 hours of successful delivery, you can report defective products and receive assistance with a return or exchange. After this period, Timostore will not handle defective product issues.

6. Product Exchange

We only accept product exchanges if the product is damaged during shipping or due to manufacturing defects. Please contact our Customer Care team for further details.

7. Seller’s Obligations

• Confirm, process, and deliver the correct products, ensuring quality and safety.
• Assist customers in finding products, making purchases, and receiving their orders as quickly as possible.
• Track orders and resolve issues when delivery fails. Contact customers immediately to ensure timely delivery.
• Provide advice and guidance on all relevant product/service details so that the buyer can understand and use the products properly.
• Deliver products on time and in the agreed quantity after the buyer has made full payment.
• Resolve any questions or difficulties during the product usage process.
• Provide documents and invoices related to the buyer's payments.

8. Buyer’s Obligations

• Follow the rules and procedures related to the services provided by the seller.
• Make full payment to the seller according to the order and related invoices.
• Provide necessary information to the seller when required regarding the transaction.

9. Customer Care

Please contact us:
Working hours: 09:30 AM - 06:30 PM
Monday to Friday

• Hotline: 0846015743
• Email: merchandise.tm@gmail.com
   
• Zalo: 0846015743 - ShopTimo
• Fanpage Facebook: https://www.facebook.com/timostore.official
• Instagram: https://www.instagram.com/timostore.official